Angry with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? United Parcel Service of North America, Inc. or UPS is known as the largest shipment and logistics company in the world. Customers of the company can easily track their packages, change delivery location, and even return a shipment with damage once they receive it, services that has led to its 41.4% excellent rating. Ranked as 3rd in customer service with 41.8% excellence rating, Hilton stays true to its goal of delivering exceptional guest experience with outstanding warmth of hospitality, integrity, leaderships and teamwork.
With over 10,000 stores in 20 countries, this supermarket chain has had a lot of practice keeping customers happy. ALDI stores are run by the principle that different is better, as long as that difference represents high quality and low hassles, throughout the customer experience. Patrons love them for their Twice as Nice Guarantee and commitment to selling only high-quality produce and food products at great value. Customers who shop here tout the small-town vibe, and friendliness of ALDI stores and employees. Check out these famous companies that originally had very different names. Lexus prides itself on customer service which runs as efficiently as its high-end automobiles. Ranked highest among luxury car brands for customer service by J.D. Powers for 17 years in a row, the Lexus customer service model takes into account who their customer will be in coming years, as well as who they are now. This focus on long-term satisfaction seems to have paid off–many people who love Lexus won’t drive anything else. Here’s why Lexus is also the most trusted car brand in America.
Going the extra mile will not only result in an indebted and happy customer, it can also go a long way in terms of keeping yourself on their radar for future business. A three year old named Lily Robinson wrote a letter to Sainsbury’s, a UK grocery store, a letter asking why ‘tiger bread was called tiger bread and not giraffe bread?’. To Lily’s surprise, Chris King, the customer service manager of Sainsbury’s responded with “I think renaming it to giraffe bread is a brilliant idea!”. Several months later, the bread was renamed to giraffe bread.
Many customer support reps are judged based on the number of emails they answer and close. This approach, that speed matters more than quality, can lower the quality and the incentive to deliver a great service. Research shows that customers prefer quality over speed. The best in class companies all scored highly in their replies. A high quality answer is always better than a low quality answer, even if the high quality response takes a little longer to compose. Another key finding from the study found that the best in class companies are not limited to one country. In fact, when we look at all countries that were included in the benchmark report, Scandinavian countries performed the best! (Tweet this!)
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